Know exactly where process gaps are costing you customers and sales.
A fixed-price, 2–3 week diagnostic of your customer journey or one core process. Findings, roadmap, done — no open-ended consulting swamp.
Most consulting engagements are open-ended by design — the longer it takes, the more they bill. We do the opposite: a fixed price, a fixed end date, and a findings report you keep even if you never hire us again.
Twenty years of running operations ourselves means we know where problems actually hide, not just where a generic framework says to look.
Kick-off
A short call to scope which journey or process we’re reviewing, and agree what “done” looks like.
On the ground
One to two weeks with your team: listening to calls, walking the process, talking to the people who run it every day.
Findings
We tell you exactly where the process breaks down — the gaps behind bad customer experience, inefficiency, and lost sales — backed by numbers.
Roadmap
A prioritised list of fixes and what each is worth, yours to keep whether or not you hire us again.
What if the health-check finds nothing worth fixing?
Then we say so, in writing, and you’ve bought certainty at a fixed price. It hasn’t happened yet — but the roadmap is yours either way, with no obligation to hire us for any of it.
What happens after the health-check?
You can run the roadmap yourself, or bring us in on a retainer to deliver it. Either way, nothing is bundled in — the health-check stands on its own.