Free tool · 5 minutes

How healthy is your sales & customer operation, really?

Twelve honest questions across sales, customer experience, process and team capacity. No email required to see your score — just answer straight and we’ll show you exactly where the gaps are.

Answer honestly — nobody sees this but you

0 of 12 answered

Sales

When a lead goes quiet after first contact, someone follows up in a structured way.
We have a clear, repeatable way of handling “I need to think about it.”
I could tell you, right now, what our close rate was last month.

Customer experience

When a customer complains, there’s a defined process for how it’s handled.
We know why customers who leave actually left.
A new starter could deliver the same experience as our best person, on day one.

Process & operations

If our best operations person left tomorrow, the process would survive without them.
Our tools (CRM, ticketing, etc.) are used the way they’re meant to be, not worked around.
I know which single process, if fixed, would save us the most time or money.

Team capacity

Our frontline leaders are trained to lead, not just promoted for being good at the job.
New joiners get a real onboarding process, not just watching someone else.
We actively track turnover in customer-facing roles, not just feel it.