We recruit care and sales staff at every level, not just agents, and make sure they actually fit the role. Then we train them and your existing team to perform in it, with up to 70% of the training cost reimbursed through Investing in Skills.
Thrive Academy isn’t just a course, and it isn’t just a recruitment agency. It’s how you get the right people into care and sales roles, and make sure they — and the team around them — actually perform once they’re in.
A good interview isn’t the same as a good hire. Twenty years inside Maltese sales and customer service teams means we know what actually predicts whether someone will perform in a care or sales role — not just whether they interview well.
Every new recruit — and every existing team member — gets the same practical training, with up to 70% of the cost reimbursed.
70%
Illustrative figures — the reimbursement rate depends on your company size and the scheme’s current rules. We confirm your exact rate before you sign anything, and we prepare the claim with you.
The claim is paperwork-heavy and most businesses leave the money on the table. We’ve done it before: eligibility check, application, attendance records, claim submission — handled with you, not dumped on you.
Turning enquiries into revenue: qualifying, handling “I’ll think about it”, closing without pressure, and following up like you mean it.
Why customers leave, how to see it coming, and the three service moments that decide whether they stay.
De-escalation that works on real Maltese customers, ownership language, and how to turn a complaint into the most loyal customer you have.
For team leaders promoted for being good at the job, not at leading: coaching conversations, running a shift, giving feedback that lands.
Don’t see exactly what you need above? We build a course around your product, your customers, and the situations your team actually faces — sales, customer care, or both.
Non-accredited today; MQF-accredited programmes on the roadmap.