Know exactly where your customer experience and sales are breaking down.
A fixed-price health-check finds the process gaps costing you customers and sales. The fix might be process, training, or AI automation — we help you build whichever one it is.
- Sales have stopped growing, and nobody’s quite sure why.
- Retention is dropping, and nobody can point to exactly why.
- Complaints keep creeping up, and nobody owns the cost of fixing them.
- Your process looks fine on paper. Customers tell a different story.
- You suspect where the gaps are. You don’t have the numbers to prove it.
It’s not just process. Malta’s services sector has a 4.2% vacancy rate — nearly double the 2.3% EU average — and ranks third in the EU for unfilled jobs. Fixing what’s broken matters more when you can’t simply hire your way out of it.
Most consulting engagements are open-ended by design — the longer it takes, the more they bill. We do the opposite: a fixed price, a fixed end date, and a findings report you keep even if you never hire us again.
Roadmaps gather dust when nobody owns making them happen. Once the health-check tells you what to fix, we can work inside your business on set days each month until it actually happens — process redesign, tooling setup, coaching for team leaders.
Sometimes the fix isn’t process or training — it’s automation. Once the health-check tells us where your team is stuck on repetitive work, we know exactly where AI would help and where it’s just hype.
Kick-off
A short call to scope which journey or process we’re reviewing, and agree what “done” looks like.
On the ground
One to two weeks with your team: listening to calls, walking the process, talking to the people who run it every day.
Findings
We tell you exactly where the process breaks down, backed by numbers you can check.
Roadmap
A prioritised list of fixes — process, training, or automation — and what each is worth, yours to keep whether or not you hire us again.
Twelve honest questions, no email required. Takes five minutes and tells you where your customer experience is weakest right now.
Take the free scorecardWhat if the health-check finds nothing worth fixing?
Then we say so, in writing, and you’ve bought certainty at a fixed price. It hasn’t happened yet — but the roadmap is yours either way, with no obligation to hire us for any of it.
What happens after the health-check?
You can run the roadmap yourself, or bring us in on hands-on improvement or AI automation to deliver it. Either way, nothing is bundled in — the health-check stands on its own.
Who do we contract with for the chatbot?
The chatbot technology comes from a specialist local partner, and your contract for the platform is directly with them. We facilitate the setup and provide the guidance to get everything configured, trained on your processes, and running properly.
Will a chatbot replace my team?
No — it handles the repetitive first line so your team spends their time on the calls and cases that actually need a person.